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Shipping Policy

Last Updated: April 05, 2025

We are committed to providing our customers in the United States, United Kingdom, Australia, Canada and New Zealand with excellent shipping services.

Shipping Details

Applicable Countries: United States, United Kingdom, Australia, Canada, New Zealand
Cut-off Time: 6:00 PM (GMT+00:00) United Kingdom Time (Mon - Fri)
Processing Time: 1-3 business days (Mon - Fri)
Delivery Time: 8-12 business days (Mon - Fri)
Shipping Partners: PostNord, GLS, and DHL
Shipping Cost: Free

Free Shipping 

All orders within the United States, United Kingdom, Australia, Canada and New Zealand are shipped free of charge. No additional costs will be applied for the delivery of your order.

Shipping Partners

We collaborate with trusted shipping partners such as PostNord, GLS, and DHL to ensure reliable and timely deliveries.

Track Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Lost or Missing Packages

If a package is not delivered or is lost, please contact our customer service immediately. We will work with our shipping partners to investigate the issue and, if necessary, send a replacement package or arrange a refund. Additional details can be found in our return and refund policy.

Change of Address

If you need to change the shipping address, please email our customer service at support@oldmoney-monaco.com within 24 hours of placing your order or before the cut-off time.

Not at Home

If you are not home at the time of delivery, the shipping partner will attempt to deliver the package again or leave it at a nearby pickup point. You will receive a notification with instructions on where and when you can collect your package.

Refusal of Delivery

If you refuse a delivery, the return shipping costs will be charged to you.

Contact Information

Have questions about your order or our shipping terms? You can reach our customer service team via support@oldmoney-monaco.com or through our contact form .

Company Information

Website Name: Old Money Monaco
Address: 1 Glenealy, Central, Hong Kong Island, Hong Kong SAR
Email: support@oldmoney-monaco.com
Contact Form: here
Phone Number: +44 7537 189552
Customer Service Hours:

  • Monday to Friday: 9:00 AM - 5:00 PM
  • Saturday and Sunday: 11:00 AM - 4:00 PM