Shipping Policy
Last Updated: April 05, 2025
We are committed to providing our customers in the United States, United Kingdom, Australia, Canada and New Zealand with excellent shipping services.
Shipping Details
Applicable Countries: United States, United Kingdom, Australia, Canada, New Zealand
Cut-off Time: 6:00 PM (GMT+00:00) United Kingdom Time (Mon - Fri)
Processing Time: 1-3 business days (Mon - Fri)
Delivery Time: 8-12 business days (Mon - Fri)
Shipping Partners: PostNord, GLS, and DHL
Shipping Cost: Free
Free Shipping
All orders within the United States, United Kingdom, Australia, Canada and New Zealand are shipped free of charge. No additional costs will be applied for the delivery of your order.
Shipping Partners
We collaborate with trusted shipping partners such as PostNord, GLS, and DHL to ensure reliable and timely deliveries.
Track Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Lost or Missing Packages
If a package is not delivered or is lost, please contact our customer service immediately. We will work with our shipping partners to investigate the issue and, if necessary, send a replacement package or arrange a refund. Additional details can be found in our return and refund policy.
Change of Address
If you need to change the shipping address, please email our customer service at support@oldmoney-monaco.com within 24 hours of placing your order or before the cut-off time.
Not at Home
If you are not home at the time of delivery, the shipping partner will attempt to deliver the package again or leave it at a nearby pickup point. You will receive a notification with instructions on where and when you can collect your package.
Refusal of Delivery
If you refuse a delivery, the return shipping costs will be charged to you.
Contact Information
Have questions about your order or our shipping terms? You can reach our customer service team via support@oldmoney-monaco.com or through our contact form .
Company Information
Website Name: Old Money Monaco
Address: 1 Glenealy, Central, Hong Kong Island, Hong Kong SAR
Email: support@oldmoney-monaco.com
Contact Form: here
Phone Number: +44 7537 189552
Customer Service Hours:
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday and Sunday: 11:00 AM - 4:00 PM