Return Policy

Last Updated: April 05, 2025

This policy applies to the following countries:
United States, United Kingdom, Australia, Canada, New Zealand

Right of Withdrawal

You have the right to cancel your order within 14 days of receiving it without providing any reason. After cancellation, you have an additional 14 days to return the product.

Return Conditions

Product Condition: To be eligible for a return, the item must be unused and in the same condition as when you received it. The item must also be returned in its original packaging.

Return Process

Contact Us: To initiate a return, you must contact our customer service at support@oldmoney-monaco.com within 14 days of receiving your order. Please provide your order number and the reason for the return.

Receive Return Instructions: After contacting customer service, you will receive return instructions and the return address. The return address may vary depending on the product type or your location, so it is important to contact us before returning the product.

Return Costs: The direct costs of returning the goods are at your expense.

Refund Process

Refund Processing Time: We strive to process refunds within 5 days of receiving your return.

Refund Method: Refunds will be issued via the original payment method you used at the time of purchase.

Specific Scenarios

Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately and send photos of the damaged item. We will promptly arrange a replacement or issue a refund.

Incorrect Product Received: If you mistakenly receive the wrong product, please contact us so we can send the correct item at no additional cost to you.

Product Not Received: If your item has not been received within the expected delivery timeframe, please contact us to investigate the situation and find an appropriate solution. Your order may still be in transit. Please check our shipping policy and track your order status on our tracking page.

Change of Mind: You may return any item within the specified timeframe as long as it meets our return conditions.

Cancellation: You may cancel your order free of charge within 24 hours of placing it. If the order has already been shipped, you must wait until you receive the item and then follow the standard return process.

Exchanges: We do not accept exchanges. To exchange an item, return the item you have and place a new order once your return is approved. This ensures the fastest processing.